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 05 December 2008• Login   
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Top 10 Frequently asked Questions

Here are the top 10 most frequently asked questions by our users:


faq3_tinyWhen I put in the my web address the website doesn't come up?
faq3_tinyProblems logging in?
faq3_tinyHow do I change my password?
faq3_tinyHow do I rename/create a new folder/group?
faq3_tinyI've created a new group but it doesn't appear in the website menu?
faq3_tinyI can't access certain areas in the Web Office, why is that?
faq3_tinyHow do I change the Banner graphic on my website?
faq3_tinyHow do I upload an Audio or Video recording?
faq3_tinyHow do I create/administrate e-mail accounts?
faq3_tinyHow do I make my web site live?

 

When I put in the my web address the web site doesn't come up?

If you've put in the correct domain name but you get a 'Page Cannot be displayed' message please check that you can't access other websites before calling us e.g. www.google.com? If our web sites are the only web sites you can't access then it'll be a temporary issue and the service should resume shortly. There is no need to contact us.

If you are entering your trial churchinsight.com address and you get the message 'Web Site Not Found', make sure you haven't put www at the start of the domain name. A correct example trial site address would be http://ci.churchinsight.com rather than http://www.ci.churchinsight.com 

Problems logging in?

If you get the 'Login Failed' page when you try to login, select the link to the 'login troubleshooter' page and follow the instructions to help diagnose the problem.

 

How do I change my password?

You can change your password or other account details as follows:

  1. Login to the website.
  2. Select the 'My Profile' page found under the 'My Area' menu option.
  3. Enter your password under the 'New Password' option and then re-type it below.
  4. Scroll to the bottom of the page and re-enter the password you logged in with i.e. not your new password, and click changes.
  5. If the page refreshes and says 'Update Successful' at the top of the page, then your changes have been saved and you can now use your new password.

How do I rename/create a new folder/group?

Rename a group as follows:

  1. Login and enter the Web Office.
  2. Select the appropriate group you wish to rename, from the group structure navigation within the Site Manager.
  3. Click the 'Summary' tab if it isn't already selected.
  4. Scroll to the bottom of the 'Summary' page and click on 'Advanced Options' to open the group properties.
  5. Enter the group name you require in the 'Name' edit box, and select 'Save Changes'.

Create a new group as follows:

  1. Login and enter the Web Office.
  2. In the 'Site Manager' navigation, select the group you wish to create your group below.
  3. Click the 'Summary' tab if it isn't already selected.
  4. Scroll to the bottom of the 'Summary' page and click on 'Advanced Options' to open up the group properties.
  5. Select the 'Create a sub-group below groupname' task and enter the new group name and click 'Create'.

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I've created a new group but it doesn't appear in the web site menu?

If you can see your new group folder in the Web Office but not on the web site menus then it'll be for one of these 4 reasons:

  • The group must contain a published article.
  • Logout and log back in to refresh the menus.
  • Check you meet the security permission criteria on the group.
  • Check the ‘display in user-side menus’ option is checked (under Advanced Options).


I can't access certain areas in the Web Office, why is that?

In the Web Office if you can see tabbed areas that are disabled or whole groups that don't appear, then it'll be because you don't have the 'permission' to access those areas. If you feel you should have access to those areas, contact your site administrator to request the appropriate permissions.

 

How do I change the Banner graphic on my website?

You can make changes to your site look and feel through the 'Themes and Layouts' area which can be accessed by first selecting the 'Settings' tab in the Web Office and then the 'Themes and Layouts' option.

If you haven't changed the layouts since your site was created then the banner graphic will be contained within the 'Theme'. Edit the selected theme as follows:

  1. Click on the the editicon of the selected theme, this will launch the Theme editor.
  2. Make sure the 'Capture clicks' option is checked at the top-right of the Theme Editor 'Preview pane'. Next click the top banner, the 'Page Header panel' Style should become highlighted in the list of 'Styles'.
  3. Select the Background 'Option' and then select the 'Image' option.
  4. Under Image you should see an image listed. Click on the image name to select a new image. Either select a previously uploaded image or scroll to the bottom of the Window to see an option to upload a new image. The default width of ChurchInsight web sites is 750 pixels wide, so your banner graphic should be this width also.
  5. Once the new image is selected it should apper in the 'Preview Pane'. Click Save to save the changes to you 'Theme'.

 

How do I upload an Audio or Video recording?

Before you upload an Audio or Video file for publication on your web site you will first need to use an encoding program to compress the master audio/video file to your chosen format e.g.MP3. Audio files should be encoded at around 32 Kbps and Video files at around 256 Kbps. More details about preparing files can be found under http://churchinsight.com/Group/Group.aspx?id=8141

Once you have prepared your file then you can upload them through the ChurchInsight system as follows:

  1. Enter the Web Office and select the folder that you wish to upload the file to.
  2. Next select the 'Media' tab.
  3. Under the 'Media' tab choose the task titled 'Add an audio/video recording to groupname'
  4. This should have opened a new window titled 'Prepare Files'. If this is not the case your browser may have blocked the pop-up window from opening, this is usually indicated by a thin message strip at the top of your browser window with instructions on how to allow pop-up windows.

    If you are using Internet Explorer on the 'Prepare files' page you will see an 'Open FTP Window' button that you can select. Once pressed this should open up a new window. Follow any further instructions on screen to 'Open the FTP Window'. The FTP window will contain ftp://media.churchinsight.com/ in the address bar of the browser. You can now upload files by dragging and dropping them from Windows Explorer into this window.

    If you are using the Mozilla Firefox browser or are having problems uploading the files using the 'Open FTP Window' operation in IE then you can use some external FTP software to upload the files instead. Details on this can be obtained under the 'Click here to view the credentials ...' link found near the bottom of the 'Prepare Files' page.
  5. Once the files have been uploaded you will then need to attach them to a recording. A recording represents a single message or piece of audio, and consists of one or more files. Click the 'Add File to Recording' tab to list the uploaded files. Select the file you wish to add to the recording and then press the 'Add file to Recording' button (if the button is disabled then a recording hasn't been selected yet).
  6. Enter the file details and then click 'Continue'.
  7. Enter the Recording Properties and click 'OK' to publish the recording.
  8. Published recordings will be displayed under the 'Audio/Video' option on the 'Home' menu. You can also display Recordings on other areas of the site using the 'Media List' component (please refer to the Themes and Layouts quick start guide for more details on adding components to a layout). Additionally if you wish to attach recordings to a specific article e.g. sermon notes, then you can achieve this by adding a link to the recording within the 'Properties' area of the document editor under the accompanying links option.


How do I create/administrate e-mail accounts?

You can create up to 25 e-mails accounts as standard. These aren't created within the Insight system but in a separate application. You will need to contact ChurchInsight support to request e-mail on your domain is setup.

 

For more details on setting up e-mail accounts refer to the instructions under http://churchinsight.com/email.


 

How do I make my website live?

If you haven't registered a domain name yet then please contact ChurchInsight support and we'll do this for you. Please see pricing for details on our Domain Name Management prices.

If you already have a domain name please see the instructions on transferring the DNS to us.


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