Friendly Support

Meet our friendly customer support team
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We are here to help

The Customer Support team are full time, permanent employees, based in the UK and reachable by email and through our online helpdesk. In the event of an emergency you can phone to chat to one of our team.

All Support is included in your monthly subscription, so you don’t have to pay a penny for our help but the guys do like cakes and chocolates!

Here is some recent feedback...

  • I was very impressed; he handled all the questions I threw at him and it was resolved to my satisfaction. Thank you.
  • Quick answer and exactly what I needed. Thanks.
  • Quick, relevant and concise answer. Excellent front-line support from Debs, as ever.
  • So grateful for Debs – she's always so courteous and prompt with help!
  • Perfect support. Timely and correct identification of issue.
  • Thanks so much for coming to my rescue once again! :-)
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Debs Customer Support Manager

Lovely, cheeky Debs keeps us fed on cooked breakfasts, cookies and cakes the year round. She enjoys making customers feel loved. Debs’ talent is never ending, from understanding domain name servers to high end cuisine – she really is the all round star. Debs has also worked in the design business for 15 years. She loves to play practical jokes.

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Al Director of Customer Experience

Amateur dramatics afficionado and extrovert, Al loves customers – from helping first time users to solving advanced admin headaches. A pastor for many years, a geek forever, Al serves in his local church as an area leader. Al has over 15 years’ experience of working within software. Book a ticket to see him live at the theatre, or in one of our training webinars.

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Paul Web Developer & Tech Support

Paul is our expert website builder who can take a design and make it come alive on the web. As well as building beautiful sites for our clients, Paul helps them with their technical support queries. Fluent in web code languages, Paul can also be heard brushing up on his French, but not usually during a support call.

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Customer Support Statistics

We respond to 100% of queries within 24 hours.

We solve over 60% of queries within 6 hours of receiving the first email from our customers. Bear in mind that depending on the complexity of the query, we have to email customers back for more info – so that’s pretty quick!

In fact, we solve more than 70% of all queries within 24 hours!

Our satisfaction ratings are currently 100% Positive!

When you become a customer, we support you with our dedicated team of UK staff.